Term & conditions

Terms & Conditions

General

  • VIPS Photography is a trading name of Visual Image Photographic Services Limited.
  • By booking an appointment with us, you are subject to these Terms and Conditions.
  • We reserve the right to amend, vary or cancel these Terms and Conditions at any time.
  • All bookings are at the discretion of VIPS Photography; we reserve the right to refuse a booking from anyone whose behaviour manner or demeanour is offensive, racist or aggressive towards our staff or for any other reason.
  • We reserve the right to deny or cut short a client’s experience if we feel that their behaviour, presentation or hygiene may compromise the experience for other clients or our staff.
  • No photographs or videos may be taken on the premises at any time. We reserve the right to eject anyone we believe to be taking photos or videos on any device, including mobile phones, and this will invalidate any vouchers or deposits you have on your account.
  • Whilst we will do our best to work to appointment schedules owing to the nature of the experiences we provide, we cannot guarantee accurate appointment times.
  • We reserve the right to use any photographs taken by our photographers for display, website, literature, competition, promotions and advertisements.
  • You may request that your photographs not be used for display by writing to VIPS Photography, 15 Clifton Moor Business Village, James Nicolson Link, York, YO30 4XG.
  • All photographs with the exception of printable digital images will be branded .
  • All appointments booked must have paid a booking deposit, the value of which is determined by the experience.
  • Booking deposits are often refundable at time of ordering depending on the experience booked.
  • VIPS Photography will not choose complimentary or purchased imagery for customers, as choice is personal.

 Amending and cancelling experiences

  • Appointments can be rearranged or cancelled by calling VIPS Photography on 01904 693982 more than three days prior to your appointment.
  • Rearranging or cancelling your appointment with less than 72 hours notice will forfeit your deposit.
  • We are able to re-arrange appointments once, when at least 72 hours notice has been given. Those needing to re-arrange again will need to pay a second deposit which can be used as credit towards additional orders should you wish to make them

Booking Deposit

  • A booking deposit is required for all appointments at the studio, the value of which is determined by the experience.
  • Booking deposits are automatically deducted from orders made at the viewing session.
  • If no purchase is made at the viewing, the booking deposit will be refunded within 30 days of the viewing appointment.
  • If two individuals are attending the session, each deposit must be paid for separately.
  • If an experience is cancelled with at least 72 hours notice then a full refund, of the deposit, will be given within 30 days of the appointment being cancelled.
  • Those who reschedule their appointment more than once will be asked to pay a second deposit which can then be used as credit towards additional order should you wish to make them

Children and those aged under 21 years

  • You are kindly requested not to bring children who are not involved in your experience.
  • All attendees under 21 years of age must be accompanied by their parent or legal guardian at all times, including their shoot and viewing session. Failure to do so will result in termination of the experience and your deposit being kept.
  • When two or more minors attend a session together, each attendee must have their own parent or legal guardian in attendance. Failure to do so will result in termination of the experience and deposits being kept.
  • Photo ID in the form of a driver’s licence or passport will be required as verification of age for all those under 25 years.
  • Boudoir, lingerie and artistic nude shoots are strictly for those over 21 years.
  • Boudoir and Burlesque sessions may be shot by a male photographer; in this case a female member of staff can be present throughout the studio session if requested at time of booking.
  • Children under the age of 12 are not eligible to participate in the ‘Make Over Experience’ or ‘Modelling Experience’ sessions.
  • All make up applied and images taken will be age appropriate.

Competitions

  • All competition winners and runners-up will be notified by text or phone call by VIPS Photography.
  • Products won, alongside an experience, are non-transferable.
  • All won imagery will be branded with VIPS Photography’s logo.
  • VIPS Photography reserve the right to remove both competition and/or win at any time.

Copyright

  • Copyright for all images remains with VIPS Photography and images must not be reproduced in any form without our permission.
  • If you purchase a digital imagery you will receive a “licence to print” granting you permission to reproduce images for any personal use up to the size of an A4 or agreed size.

Data privacy policy

  • Your data may be used by VIPS Photography, in order to advise you of products, services and special promotions. We may contact you by post, telephone, SMS text message or email. These details will never be given and/or sold onto third parties.
  • VIPS Photography will always retain copyright of your imagery. Anybody found using VIPS Photography images for commercial use, without gaining written permission first, will be invoiced appropriately.

 

Gift Vouchers

  • If your experience was purchased from a third party company, additional Terms and Conditions may apply.
  • We only accept one voucher per family or household per year. If you have multiple vouchers, please call VIPS Photography on 01904 693982 to discuss your options.
  • When using a voucher, it is your responsibility to ensure you book an appointment before it expires. If you are unsure of the expiry date of your voucher, please call VIPS Photography on 01904 693982.
  • We reserve the right to require a non-refundable booking fee when accepting vouchers outside of their terms and conditions or expiry.
  • Only gift vouchers purchased directly from the studio or www.vips-photography.co.uk are eligible for a full refund. Vouchers purchased from a third party are not the responsibility of VIPS Photography.
  • A gift card may not be used in conjunction with any other discount or offer; it is not redeemable for cash or goods and may only be used as described.
  • Gift vouchers may not be used to purchase photographs from a previous studio session.

 

Late Arrivals and No Show’s

  • If you fail to attend your appointment or do not complete your entire experience including make-up (when booked), photo shoot and viewing session then your booking deposit will be forfeit.
  • After a “No Show”, you may be able to book another appointment with a new booking deposit at VIPS Photography’s discretion.
  • If you arrive after your allocated appointment time, you may receive a shortened experience with us at our discretion.
  • Should you arrive more than 15 minutes late for your appointment (shoot and/or viewing), you will forfeit your booking deposit.

Orders

  • Postage & packaging costs for delivered orders are £10.00
  • You are under no obligation to purchase prints, images or any products from your photo shoot experience and we operate a ‘No Hard Sell’ policy.
  • Your viewing appointment is your only opportunity to order, so we kindly ask that you arrange a time that is convenient for all interested parties.
  • Payment Plans are available for orders over £495 and require a 20% non-refundable deposit at your ordering session and are subject to additional terms and conditions – please call 01904 693982 for further information.
  • Please note that if you choose to cancel an order within the allocated time frame the 25% deposit paid to secure your payment plan is non-refundable and does not count towards production costs.
  • Due to the personalised nature of the product, all photographic goods purchased directly from VIPS Photography using the standard ordering process are exempt from the statutory right to cancellation within seven working days.
  • Whilst we strive to complete orders in a timely fashion, we do use other services and orders can take up to 8 weeks to complete.
  • We strongly advise that orders are collected from the studio and do not recommend having your orders posted to you as we cannot be held responsible for any damage and/or breakages if received in this way.

 Viewing Appointments

  • Your viewing appointment is a fundamental element of your experience and therefore the same policy applies to viewing sessions as to shoots
  • We offer one viewing session per experience at a time of mutual convenience in our viewing room. It is your responsibility to arrange an appointment within 6 weeks of your shoot.
  • We do not offer remote viewing or an online ordering service and we cannot accept orders over the phone or email.
  • Viewing your photos on the same day as your shoot may be prearranged when asked for at time of booking, subject to staffing and availability. For further information, please call 01904 693982.
  • The client who booked the appointment and paid the booking deposit must be present at the viewing appointment as should all adult attendees and the parents of those under 21 years.
  • We do, politely, request that clients prepare themselves ready to view their imagery on the day of their shoot so that an order can be placed. In situations where an order can’t be placed on the day of the shoot (for example tired children, over excited pets, etc.) we will transfer your deposit over to a second viewing. This second viewing will be classed as a separate appointment and your deposit will be used to pay for this, however you may use your deposit as credit towards additional purchases should you wish to make them.